Beyond system unification – partnering for what’s next

What’s the best part about investing in an open and unified physical security platform? The flexibility to do more. From integrating other technologies and trying new core modules to customizing dashboards and setting up maps, the possibilities for growth and improvements beyond system unification are endless.

There’s also an opportunity to solve organizational challenges. Whether it’s enhancing the guest experience or automating manual processes, more customers are using their physical security investments to achieve new operational outcomes.

Here’s a challenge we want to solve: figuring out how to leverage your Security Center platform to achieve the results you want.

In this blog, you’ll learn how turning to Security Center for answers first can benefit your organization in new ways, and how partnering with Genetec Professional Services allows you and your Accredited Genetec Channel Partner to find the best way forward.

 

 

Working with security partners to drive better outcomes

As you look to evolve beyond system unification, keep this in mind: some of the best ideas will come from outcome-driven conversations with security specialists.

Talking through the following with your channel partners and Genetec professionals can help: What are your organization’s goals? What are the main challenges you’re facing? What are you wanting to achieve? What does your ideal outcome look like?

Having open conversations about these topics with Genetec experts can point you toward ideas that will drive the highest returns on your investment.

Here are a few examples of what those precise outcomes can look like:

  Zero downtime — Building a highly resilient system

Some deployments are mission-critical. Security teams cannot afford any system downtime. They need cyber resilience, high availability, and layers of redundancy. If it’s a large-scale installation with numerous integrations, there are deeper complexities to consider.

Genetec Professional Services can work with your channel partner to identify all potential points of failure, provide a comprehensive risk mitigation strategy, and help you build a resilient system architecture that you can always count on. We can also enhance automation and implement cybersecurity best practices that help you stay one step ahead of potential vulnerabilities.

  Custom access control — Meeting strict compliance requirements

Some industries such as pharmaceutical and chemical manufacturing are highly regulated. They often have very strict access control requirements with multiple conditions for when someone can or can’t enter specific areas, zones, or doors.

Genetec experts can help sort through the details and configure your access control system in a way that meets all your requirements. This can include setting up dual authentication, biometrics, and all the conditions, privileges, and rules that keep your people safe and your organization compliant. It can also include streamlining how temporary permissions or visitors are handled and automating access control reports for better auditing.

  More leisure and shopping — Enhancing the customer experience

International airports have big goals. One of them is to get travelers from the curbside to the gate as quickly and smoothly as possible. This gives passengers more time to enjoy all the shopping and amenities before a flight, ensuring a pleasant airport experience.

Genetec Professional Services can come together with channel partners to find the right combination of tools and analytics to reach this outcome. This can include a mix of people counting and occupancy analytics to drive more data to operators. It can also involve setting up visual dashboards and automated reports to track key performance indicators (KPIs).

  Reduced training costs — Addressing high operator turnover

Many organizations struggle to retain security operators. Having high turnover means team leaders are spending more time training new hires. And those training costs add up quickly as new operators face substantial pressure to remember how to handle incidents swiftly, and according to standard operating procedures (SOPs).

The training team at Genetec can customize a learning program to bring out the best in your teams and your technology. A role-based learning plan not only simplifies staff onboarding efforts, but also empowers users to stay up-to-date while operating systems with knowledge and confidence. Just as our custom development specialists can help fine-tune Security Center to match your operational environment, our training services connect our learning toolkit to the goals and outcomes that matter most to you.

Consider turning to Genetec Security Center for answers first

There are so many interesting ways to keep expanding and growing your security operations. You might start with system unification, bringing video surveillance and access control solutions together under one platform. Then, you might add other security system integrations such as video analytics, intrusion, automatic license plate recognition (ALPR), and others.

Following that, you could start building a roadmap to enhance your response and investigations, improve your cybersecurity, or strengthen internal and external collaboration.

The more new things you try, the more you’ll realize how powerful your security platform is. Over time, you might even start turning to Security Center as your first option when new questions or problems arise. And here are the top benefits of honing this way of thinking:

• Do more with existing investments: When new challenges come up, you don’t always need to go out and find a new solution. An open and highly flexible security platform allows you to use what you already have to solve specific problems.

This might involve integrating new technologies, configuring the system to support specific processes, or leaning on professionals to build custom applications.

• Spread more value across the organization: Employees from other departments can benefit from access to physical security data that’s related to their tasks. Whether it’s facilities, marketing, or operations teams, you can spread the value of physical security investments across the organization.

Not only does this help other teams gain new insights and enrich tasks and decision-making, but security teams may also be able to share costs with these departments.

• Consolidate expertise and maintenance: When you consolidate more data and applications within one platform like Security Center, you’re able to streamline associated costs and maintenance. For instance, your team only needs to update and secure one platform, which can lead to less risk and better compliance overall.

Your team can also become more familiar with the intricacies and capabilities of the platform. By having more confidence and independence evolving the platform, they will unlock a new depth of knowledge that can serve other users or departments organization-wide.

Moving forward with experts on your side

System unification is a great first step in optimizing your security operations. Following that,  there are so many interesting applications, features, and customizations that you can explore.

Though every organization will have their own outcomes in mind, relying on trusted security partners can help. Not only will you be able to identify the most optimal next steps in evolving your Security Center platform; but you’ll also be able to achieve the most effective results and highest returns from your existing investments.

And here’s an important reminder: If you’re a Genetec Advantage customer and have a Professional or Enterprise-level Genetec system, you and your channel partner can leverage some of your Advantage benefits linked to Professional Services engagements.