Genetec Technical Assistance Center
Expert support at your fingertips
Need answers? Our technical support team has your back
When you choose Genetec, you can rest easy knowing that our solution experts are on hand to inform and guide you throughout the lifecycle of your security system.
Our technical support team always goes the extra mile to make sure you get the answers and assistance you need. Based on your contracted support level, you can reach us by phone, chat, or use our self-service web portal to create a support ticket.
Our self-service portal is available any day, any time
The Genetec Technical Assistance Portal (GTAP) gives you the ability to open and manage support cases, download software, and book technical consultations. Genetec Advantage customers can also use the portal to access the System Availability Monitor.
All of our technical documentation in one place
Searching for technical documentation and other resources? You can find it all in our TechDoc Hub. Get everything from user guides and articles about common fixes to software release notes, step-by-step video tutorials, and much more.
