SECURITY CENTER SAAS

Operations Center

Work management built for security

Say goodbye to managing tasks with spreadsheets

Genetec Operations Center is a work management solution for security. Built into our Security Center SaaS offering, it’s designed to improve productivity, communication, and collaboration across teams. Whether launching a project at a corporate level, organizing maintenance crews, dispatching patrol teams, or supervising tasks–you can track and report on your work.

SEE OPERATIONS CENTER IN ACTION

Brigham Young University uses Operations Center to:

dispatch security teams in real-time
monitor guard tours and patrols
manage and document investigations
schedule and oversee maintenance
coordinate system commissioning
plan and manage events
streamline onboarding and training

Why choose Operations Center?

Cross-team collaboration

Stay up to date with shared workflows across your teams and departments

Work
dispatching

Assign the best resource(s) and maintain oversight from start to finish

Asset and resource
management

Track equipment usage and team member availability to boost efficiency

Reporting
and auditing

Log activities and automate reports to meet compliance regulations activities

WORK MANAGEMENT

Built by security professionals, for security professionals

Operations Center communications on web and mobile devices

Stay connected

Enhance communications between operators and field personnel via web and mobile devices.

Visualize workflows

Stay updated on who's working on what and keep processes on track.

Operations Center workflow visualizations on monitor

Customize reports

Tailor reports to match your team’s needs, capturing all activities dynamically.

Creating a custom report in Operations Center

Optimize resources

Automate routine tasks, make the most of your assets and spaces, and export activity data for audits.

Adaptable to any industry

Education

Public administration

Property management

And more...

Unify dispatch and reporting

Dispatching and reporting come together in one system so you can produce quality custom reports. And the mobile app ensures field officers have better situational awareness and follow operational procedures.

Security guard using Operations Center mobile

Frequently asked questions

My organizational requirements are very unique, will Operations Center adapt to our way of working?

Yes, Operations Center is built to be flexible. You can easily tailor the software to your business processes, workflows, and standard operating procedures. Views, reports, and dashboards can also be customized for each team’s needs.

How does Operations Center integrate with Security Center and other systems?

Operations Center is built into our Security Center SaaS offering, and integrates easily with Security Center and the broader Genetec ecosystem. This means that your security operations are more connected than ever. All security systems work together in real-time, including video management and access control. The result? A more cohesive, efficient operation that taps into the full potential of our solutions.

Can I purchase Operations Center as a stand-alone product, or does it require other Genetec systems?

Operations Center is all about flexibility. You can purchase it as a stand-alone product or add it to your existing Genetec systems. Included as part of the Security Center SaaS offering, it scales with the SaaS pricing plans. Looking to enhance your current setup? Or starting fresh? Either way, our user-friendly solution fits your needs. It streamlines your security operations without the hassle of integrating multiple, disconnected systems.

How does Operations Center ensure that my system stays up to date with the latest features?

Operations Center is a cloud-based solution that’s always evolving. You don’t need to worry about manual updates. That’s because your system stays relevant—automatically. New features, enhancements, and security improvements are continuously rolled out. This way, your operations stay ahead of the curve and adapt to new challenges as they come.