Technical Assistance Crisis Response Center
Emergency 24/7 support from Genetec experts
Resolve any crisis with 24/7 support from our specialized professionals
The GTAC Crisis Response Center is available 24 hours a day, and 7 days a week to offer you emergency support by email, phone, and even onsite at your facility. We have engineers, as well as partners, specialized in rapid response to support you in situations such as catastrophic system failure or cyberattack. To add the 24/7 support option to your system, please visit our online store or contact our Advantage team to request a quote.
Our 24/7 coverage is automatically available to all systems enrolled in the Genetec Advantage program that have purchased this option. Contact us and have your Advantage contract number or subscription number and certification number ready, or log into the Genetec Portal to submit a case.
Emergency 24/7 support access
If you are in an urgent situation and do not have Genetec Advantage, we suggest reaching out to your integrator directly or filling out the form below. We will respond to your request within the standard response SLA according to your system coverage.
Cloud emergency
If you are experiencing an outage with one of our cloud products or services, please refer to our Status page. Otherwise, please submit a report so that we can investigate the issue.
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