Why consider professional services? Expert advice goes a long way

Physical security systems are more capable than ever before. But since every organization has unique needs and requirements for their security system deployments, it’s become increasingly important to streamlined large upgrades or migrations.  

This is why many end users and channel partners choose to work with Genetec Professional Services team. Our in-house experts act as your main point of contact within Genetec throughout a project’s lifecycle and beyond. Working closely with your integrator team, they ensure that the project deadlines are met, while mitigating the risks and complexities.  

No matter how ambitious or intricate your project may seem, this white-glove service gives you added assurance that everything will go smoothly. Below are a few more reasons why working with our professional services team might be just what you need.  

 

 

Mitigating risks with expert advice

When it comes to physical security, there’s little room for error. Video, access control, intrusion, and other systems are mission-critical for many end-users, and must stay online to keep your business and people safe. Dealing with deployment issues or delays can also cause operational or budgetary concerns, which most want to avoid.

Perhaps you’re merging different integrated solutions onto a unified security platform and can’t afford any downtime. Maybe you’re looking to  manage systems from many independent sites into a centralized control room manage systems from many independent sites into a centralized control room or to use a hybrid deployment model to extend your system's capabilities. And as usual, short timelines and tight budgets are some of the variables you’re juggling too. 

These are the exact kinds of high-pressure situations where our Professional Services can help mitigate some of the risks. Our experts team up with your system integrator to work through all the project details from start to finish, building the most optimal system design and deployment strategy for your unique situation. Should something come up during implementation, our field engineers are there to assist our channel partners and help  get things back on track as quickly as possible.

All of this ensures you can enact a solid and streamlined plan to confidently achieve any objective, without any major hiccups or delays. 

See how the LAPD used Professional Services during Special Olympics World Games below.

 

 

Our Professional Services team can add value to any project, big or small

People usually think professional services should only be considered for very large and complex installations or organizations,  but that’s not always accurate. Over the years, we’ve worked with our channel partners on various types of projects, big and small. 

From assisting with mission-critical system upgrades and new regional expansions using cloud services to consulting on access control database migrations and cybersecurity best practices, we’ve seen projects and clients of all sizes, and from all industries. 

Here are a couple more ways you can benefit from our expert knowledge and guidance as you evolve your physical security deployment: 

Optimize system maintenance and cyber resilience

To ensure cyber resilience, you need to stay on top of your data protection and privacy measures. That’s one area where our dedicated client care services can really help, whether through a Dedicated Client Care Engineer or a Technical Account Manager. Your Genetec expert  understands the ins and outs of your unique environment. This allows them to effectively monitor your system’s health, ensure your network and security solutions are cybersecure, and share preventative measures and tips to keep your system running at peak efficiency.

Whether it’s enabling built-in defense functions or regularly updating your software and hardware, you can rest easy knowing that our on-hand experts will help you enhance your cybersecurity posture.

Gain more from your security technologies

Keeping up with new product releases and staying up to date with the latest updates is not always possible. When working with Genetec Professional Services, our dedicated client care team can provide expert knowledge, share tips, and suggest solutions or features that will enhance the experience and value you get from our products.
Our professional advice is not limited to security applications alone. During the regularly scheduled calls with your Genetec engineer, you’ll learn how to fully maximize your investments to enhance your unique business operations too. 

This can range from  improving your visitor check-in processes and managing occupancy levels in your buildings to streamlining the deliveries or service vehicles that come onto your site. Whatever your needs are, we’ll work with your system integrator to help you get the most out of your security investments.

A new way to futureproof your security investments

Today, there are more devices and systems being connected to your network than ever before with no sign of that slowing down. There’s also a bigger push from organizations to bring all their solutions together to boost operational and cost efficiencies. All of this can sometimes require more planning and considerations from the start of a project. 

Even when you have done everything to prepare for a smooth system upgrade or installation, issues can still come up. By allowing our Professional Services team to work alongside your system integrator, you’ll be able to build, evolve, and maintain a security system that you can grow with and rely on for years to come. 

Want to learn more about our professional services offering? 

Click here for more information on the services we offer, or simply reach out and we’ll set up a call to discuss how we can best assist you.