Claro Puerto Rico logo

Unifying critical infrastructure security at Claro Puerto Rico

Learn how Claro Puerto Rico ramps up efficiency, building security, and regulatory compliance by modernizing their access control and video surveillance solution.

The company

Claro Puerto Rico (Claro) is a leading telecommunications company and a key player in the development and advancement of communications in the Caribbean Island of Puerto Rico. With a commitment to innovation and service quality, Claro offers a comprehensive portfolio of mobile communications, internet, and television services. Since its inception, the company has made significant strides and contributions in expanding technological growth and connectivity across the Caribbean Island.

The challenge

Since Claro is considered a critical infrastructure company by the Federal Government of Puerto Rico, prioritizing compliance with rigorous regulations is a must. Though the company had invested in an access control system years ago, the product was nearing the end of its lifecycle. This meant that there would be no more product updates, which prevented the team from making further improvements. Seeing an opportunity to strengthen corporate security, the team launched an upgrade project.

Products used
Genetec Security center logo
Comprehensive unified security
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synergis logo
Open and flexible access control
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The solution

Unified and intuitive physical security

Every security task is streamlined within the unified platform. The team can easily manage access control and video and respond to alarms. They also use the Genetec™ Mobile app remotely.

Simple visitor management

Operators can easily enroll visitors, assign physical access rights, and track how visitors move through their spaces. They can also pull reports to support audits and regulatory compliance.

Enhanced cybersecurity and redundancy

Using Genetec Streamvault™, the Claro team has strengthened cybersecurity and redundancy. The infrastructure solution is highly scalable and comes with all the latest cybersecurity standards. 

Smooth upgrade project

Claro needed full system availability during the transition to Security Center. Having continuous support from Genetec as well as a highly reliable security platform ensured project success.

Montreal skyline

“Very few platforms offered this level of product compatibility, and if they did, it was only partially. With Genetec, we discovered that Security Center allowed us to integrate with practically all the platforms we had.”

Arodis Suazo, Security Manager, Claro Puerto Rico

Results

Today, the unified security platform hasn't only helped the Claro team expand capabilities and improve security, but they’ve also been able to integrate various services to enhance the operator experience. When the project is complete, the team will manage about 1,200 cameras and 1,400 doors across 250 locations island-wide, all through Genetec Security Center.    

Suazo especially values the continued support from Genetec: "From the outset, Genetec has been present, supporting us through the implementation and management of access control and video surveillance, as well as assisting with system integrations and various other solutions," he said. 

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