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Managing an expanding video monitoring operation

Kooi, a remote video monitoring specialist, takes a centralized approach to securing hundreds of construction sites across Europe using Genetec Security Center.

The company

Since its founding in 2010, Kooi has rapidly grown into an internationally renowned video surveillance specialist. The firm originally operated out of a single shipping container on a construction site, and is now headquartered in the old National Bank of the Netherlands, in Drachten. Today, Kooi has more than 140 employees and a 24/7 security monitoring operation in over 20 European countries. Its expert advisory team complement a technology stack that includes mobile camera surveillance (UFO), heat detection (RED), and 24/7 CCTV monitoring service the Kooi Alarm Center.

The challenge

Kooi’s rapid growth created a scalability challenge for the company. Processes and technologies that were sufficient at the outset could no longer cope now that the company was remotely monitoring multiple client sites and over 2,000 security cameras across various countries. With plans to deploy more Kooi Alarm Centers in 2021 and beyond, the company urgently required a centralized technology platform to help reduce false alarms, support ambitious corporate growth plans, and manage Kooi’s “entire fleet of mobile security systems,” according to Kooi IT Manager, Ferdinant Visser.

Products used
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Comprehensive unified security
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The solution

Efficient centralized monitoring

Security Center provides a unified view of security assets, with consolidated, map-based monitoring. This has helped to enhance operator efficiency, decision-making, and incident response.

Improved heat detection   

Combining Security Center with Kooi’s own innovative machine-learning software has improved heat-detection capabilities that enable faster identification of potential fires on customer sites.

Flexible open architecture

As an open architecture platform, Security Center supports a wide range of video analytics and sensors. This allows Kooi to meet the bespoke technical requirements of its broad customer base.

Customized applications

With the Genetec Software Development Kit, Kooi built a specialized machine learning application for its mobile camera observation masts – a primary tool for monitoring construction sites.

“Without Genetec, Kooi would not be where we are today. Security Center really is central to our operations and the specialist support from Genetec ensures we can continually expand its capabilities.”

Ferdinant Visser, IT Manager, Kooi Remote Video Monitoring

Results

Kooi chose Genetec Security Center to power the Kooi Alarm Center, providing a common interface for all control room activities. The new security platform has driven user productivity, streamlined reporting, and improved incident response times.

"Security Center has created a strong foundation for all of our activities in the Kooi Alarm Center. It is the means by which we can efficiently offer 24/7 monitoring to our clients and will continue to grow with us as we further expand", said Visser.

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