Modernizing security at a historical theme park
Puy du Fou secures visitor experience across 740-acre theme park with unified video surveillance, access control, and intercom solutions.
The company
Puy du Fou is France's second-largest theme park, welcoming over 2.4 million visitors annually. Its main event showcases 1,200 actors, hundreds of horses, and 800 fireworks on the world's largest stage. Behind the scenes, security operators monitor 60 attractions over 740 acres to ensure smooth and safe visitor experiences.
The Challenge
At Puy de Fou, the security team needed a solution that could help them centralize video and access control to protect and manage the lively and demanding environment.
The park aimed to modernize its rigid architecture, evolve it capabilities and scale security operations.
The Solution
Enhancing visitor experience
490 indoor and outdoor cameras are connected to Genetec™ Security Center, allowing Le Puy du Fou a detailed insight into park events and the optimization of visitor experiences.
Seamless performances
All shows are monitored by a stage manager with centralized access to up to 20 cameras. They're able to observe performances and ensure things are running smoothly.
Access management
Synergis™ enables Le Puy du Fou to manage individuals or group's access, temporarily or permanently. This includes the rollout of a QR code issuing solution to manage better access given to suppliers or subcontractors.
Efficiency on the go
The Puy du Fou security team also uses the Genetec Mobile app. This allows them to easily manage security on the go from their mobile phones so that they can be more responsive to incidents.
"Over the years, the team has kept expanding the number of cameras across the park. As a highly scalable platform, Security Center has not only accommodated this growth, but the platform has also helped them find new ways to enhance the guest experience."
Mathieu Naulin, Security Director, Le Puy du Fou
Results
Security Center provided Puy de Fou with the building blocks to expand its security systems. In 2016, 120 cameras were connected to the Omnicast™ video surveillance system within Security Center.
Today, operators monitor 490 cameras and 80 access control readers from the platform. Installing Genetec Omnicast and Security Center allowed the team at Puy du Fou to enhance image quality and expand visibility. Now, they can better protect crowds, efficiently coordinate shows, and streamline the entry and exit of talent and contractors.