Westminster Property Ventures
Westminster Property Ventures owns and operates four prestigious multi-tenanted corporate office buildings in Central London. Using Security Center, the team now manages all building operations and security from a single platform, leading to significant efficiencies and savings.
The company
Westminster Property Ventures (Westminster PV) owns and operates four prestigious multi-tenanted corporate office buildings in Central London, counting international banks, barristers’ chambers, and global consultancies amongst its tenants. The company works closely with the unified security provider, Wilson James, to ensure the highest levels of security and service can be maintained within and outside of manned hours.
The challenge
To deliver on tenant expectations, Westminster PV and Wilson James needed effective collaboration and seamless transfer of out-of-hours responsibilities between on-site employees and the remote monitoring center. The disparate existing systems in place for security and operations were largely unconnected, having to be accessed and managed independently. This made remote management of routine security operations time-consuming and difficult.
The solution
Improved response times
Genetec Mission Control provides remote teams with critical information from all their security and building systems for a faster, more informed response. They can also access standard operating procedures to speed up resolution.
Simplified video sharing
Genetec Clearance simplifies the process of collecting, managing, and sharing digital evidence with tenants, police, and transport authorities. This strengthens compliance with Article 15 of the EU GDPR directive.
COVID-secure operations
To reduce the spread of COVID-19, Westminster PV were able to quickly implement an automated reporting system for occupancy management, a mandatory one-way system, and a COVID-19 proximity reporting tool.
A platform that evolves
Westminster was able to retain original hardware, which gave them a clear idea for how the platform could continue to evolve in line with future requirements.
“Our staff and external partners work hard to create an excellent environment for our tenants and technology is the enabler that. We’re constantly finding news ways the platform can support them in working smarter and more productively.”
Andrew Forbes-Jones, Facilities Manager
Results
With the unified platform, Wilson James and Westminster PV quickly introduced a remote concierge service for out-of-hours operations, leading to an ongoing 30% saving in guarding costs. The two companies then embarked on an on-going process of improvement that continues to this day, leveraging an improved understanding of what is happening within the facility at any moment to enhance operational response.
Another clear objective was to have the ability to quickly evolve and implement new capabilities, a decision that proved invaluable at the outset of the COVID-19 pandemic. Thanks to the flexibility of the Genetec platform, Westminster PV has been able to rely on its existing smart video and access control infrastructure to ensure a safe and secure environment for staff, tenants, and visitors.