Cobalt Alarm Response Solution Overview

The Genetec Alarm Response integration enables Cobalt robots to listen to Genetec alarms and dispatch them to the alarm location in real time after an alarm is triggered. 

Key market application

Cobalt Robotics's service provides security in corporate environments like offices, warehouses, and data centers just like corporate security guards. Cobalt's clients typically have pursued automation in their core businesses, but have security programs full of manual workflows.

Cobalt allows manual security workflows to be automated with an integrated, robotically-enabled, remote guard service. Cobalt's service includes:

• On-site robotics
• Web and cloud software
• Machine learning systems
• Remote security specialists
• On-site maintenance and repair

Cobalt's solution allows clients to automate certain types of guard posts, creating a host of benefits:

• Repetitive tasks like inspections are done better and more consistently
• By enabling direct mobile connection with a GSOC, the level of human judgment on-site at an incident is raised
• Data collection and programmatic responses are machine-level consistent
• This a highly visible sign that the corporate security program values its people and implements automation to help them
• Substantial ROI from filling unfilled posts and/or displacing guard labor

Features and benefits 

Features:

• Real-time alarm integration between the Cobalt robot and Genetec
• Automated robot dispatch to investigate alarms
• Alarm queueing based on priority - the robot will prioritize higher priority alarms over lower priority alarms

Benefits:

• Reduces cognitive and physical load on roving guards and GSOC operators by over 95%
• Eliminates the communication burden between GSOC operators and roving guards for alarm response dispatch
• Ensure that all alarms are responded to promptly and no alarms are forgotten during high-load situations

Solution architecture diagram

• Configuration
• Custom Events
• AlarmReceivedByCobalt
• CobaltRobotDispatchedToAlarm
• CobaltRobotPaused
• CobaltRobotArrivedAtAlarm
• CobaltRobotResolvedAlarm
• CobaltRobotEscalatedAlarm
• User Groups
• Create a CobaltRobotMessages group for users that would like to receive messages from Cobalt in Security Center.
• User Permissions
• Permission to acknowledge alarms
• Permission to send messages
• Permission to create custom events
• Permission to read alarm feeds
• Process

The above steps outline the process by which the Cobalt robot integrates with and responds to Genetec alarms. 

Cobalt Genetec Hub (CGH, cloud server) polls client Genetec Security Center (via Web SDK) for active alarms.

CGH deduplicates alarms based on ID and forwards new alarms to Cobalt's Web API (CWA, cloud server).