Managing video requests

Streamline your video request process

One app to manage video requests, from receipt to delivery

Managing external data requests has become more challenging. These requests come from various sources, including public laws like FOIA or ATIP and private company policies. Organizations require a solution to handle these requests from start to finish.

Genetec Clearance provides an end-to-end solution for video access requests. From intake to delivery, it makes it easy to audit records and measure performance over time. Its flexibility means you can adapt processes to internal needs, such as Legal or Claims support, and external collaboration with law enforcement agencies or public individuals.

Orchestrate the request process

Receive requests from different parties

Tailor your request forms to gather all required information for review and approval. Customize them to provide approvers with essential details like location, investigation description, and the requesting agency.

Manage approvals

Designate approvers who will review new requests before they can be fulfilled. Once approved, operators can upload relevant media to a case and release it to the requestor.

Automate your exports from Security Center

Save even more time exporting video footage by connecting Clearance with your Security Center system. After a request is approved, you can automatically export video footage from cameras specified in a request without requiring additional actions by the operator.

Learn more about unification with Security Center

Combine data from fixed cameras and vehicles

Requesting and collecting data from in-vehicle cameras and systems is difficult. Clearance allows users to significantly reduce the time spent consolidating evidence from onboard systems and video from fixed cameras. This works through an integration with the Security Center Fleet Monitoring module.

Learn more about Fleet monitoring

Track everything in one location

Clearance maintains a single repository of requests, their state, and links to the shared files. You can also unlock insights about the process, from the number of historical requests received to the average time to completion.