Video resources
Optimize your usage by watching our tutorials
Jump to
User interface tour
Have a look at all of the Genetec Clearance interface screens and learn how each option is used.
Managing accounts
Account setup and activation
Learn how to activate your account and apply initial system configurations.
Creating and managing departments
Find out how to create departments to assign cases to, and how to manage the department details. Users and user groups within departments will have predefined access to cases.
Creating and managing groups
Group users of the same rank, location, or role and ensure that their access policies are always the same.
Creating and managing users
Learn how to add users and set up user parameters.
Creating and managing categories
Find out how to assign case categories for incident classification purposes.
Setting retention policies
Learn how you can configure the retention periods for files and cases based on their category and source.
Setting security policies
Learn how you can configure different security policies at the account, case, and file level.
Configuring the account information
Watch how to configure the information that can be provided to users and guests of the system such as terms and conditions.
Managing cases
Creating and managing cases
Learn how you can create a new case and assign incident information and files, as well as manage case information and details.
Sharing cases
Grant access to internal members of your organization and external stakeholders on a case by case basis.
Searching for cases or files
Learn how to find cases or files using the search tools and filtering options in Genetec Clearance.
Viewing case audit trails
Learn how to view the audit log associated with a case, as well as the information it contains.
Managing files
Adding files to cases
Find out how to add files to Genetec Clearance and associate them with one or more cases.
Viewing and downloading files
Learn how you can view file information and preview supported video and image files, as well as download files.
Manage file access policies
Once a file has been uploaded, you can select which users and groups have access to the file, and which permission levels they have.
Redacting video files
Find out how to obscure faces or other sensitive information from a video file, as well as remove all audio from the video clip.
Viewing file audit trails
Find out how you can view the audit log information for a file and the details for any log entry.
Integrations
Adding and managing devices
Learn how to assign devices, such as body-worn cameras, to a Genetec Clearance account and associate them with users.
Configuring the Genetec Clearance Uploader
Learn how you can install the Genetec Clearance Uploader application and configure the settings, including the account the Uploader connects to and the upload schedule.
Transferring files via Genetec Clearance Uploader
Find out how the Genetec Clearance Uploader application transfers media from devices to the cloud, and track transfer status.
Transferring files using the Genetec Clearance plugin
Review how to configure and use the Genetec Clearance plugin to export Security Center recordings directly to your Genetec Clearance account.
Submitting video requests
Manage video requests and approval workflows from Genetec Clearance.
Configuring the video request plugin
Publish video from your Genetec Security Center system in your Genetec Clearance account to automate the export of video requests.
