Genetec Advantage

Getting the most from your system also means accessing the latest system knowledge, tools, and training. That’s why all Advantage contracts come with a specific number of seats for basic product certification and access to Genetec University (Advantage Experience), our new Learning Management System. This provides your operators with self-service training and continuous learning, so they can become masters at using our solutions.

Feel entirely supported no matter what questions come up. Our experts prioritize your support requests for faster resolution. To get quick answers to basic “how-to” questions surrounding Security Desk, use the new Operator Chat Assistance. This empowers your team to become masters of your Genetec environment, giving them the knowledge and autonomy to extract more value from your investments over time. Your team can also immediately access hotfixes, receive phone and chat support during business hours, and open unlimited support cases within the technical assistance portal.
 

By choosing Advantage, End users with Security Center Professional and Enterprise editions on version 5.11 or higher will gain a voucher for full technical certification training, allowing a power user or IT admin to receive training and be certified to access Genetec support by phone, chat, and the Genetec Technical Assistance Portal (GTAP). A team member can get trained on Genetec systems and communicate holistically with Genetec and your channel partner on open support cases. This ensures a three-way collaboration between your system integrator, your organization, and Genetec to speed up the issue-resolution process.
 

Whether you're interested in best practices for your Genetec system, planning a system or database upgrade, or want a system health check, our Professional Services team is here to help. Many Genetec Advantage contract holders are entitled to Professional Services consultations. To check if you qualify, log into the Genetec Portal - Technical Assistance section.