Genetec Technical Assistance Center
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Contact us
Phone support requires a valid Genetec Advantage contract. If you do not have one, you can open a case through the Genetec Technical Assistance Portal.
Phone support for Streamvault Hardware does not require a Genetec Advantage contract (option 2 after language selection).
America
Monday to Friday
8:00am - 8:00pm EST (GMT-5)
Toll: +1 514 856 7100
Toll free: 1 866 338 2988
Monday to Friday
8:00am - 8:00pm EST (GMT-5)
Toll: +1 514 856 7100
Toll free: +52 (55) 4170 35381
Monday to Friday
8:00am - 8:00pm EST (GMT-5)
Toll: +1 514 856 7100
Toll free: +56 800 004 5391
Monday to Friday
8:00am - 8:00pm EST (GMT-5)
Toll: +1 514 856 7100
Toll free: 01 800 519 09461
Europe and Middle East
Belgium, Denmark, France, Germany,
Ireland, Italy, Luxembourg, Netherlands
Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
Monday to Friday
8:00am - 8:00pm CET (GMT+1)
Toll: +33 1 44 69 35 73
Toll free: 00 800 100 11111
Monday to Friday
8:00am - 8:00pm EST (GMT-5)
Toll: +33 1 44 69 35 73