Amplifying public safety efficiency with one shared view
Within the first year of opening their Real Time Crime Center, Mesa Police Department was able to significantly increase the number of solved felony and misdemeanor cases as well as the number of recovered stolen vehicles. Learn how their RTCC helps Mesa PD expedite emergency response and ensure officers are better prepared for any situation.
The company
Mesa is the third-largest city in Arizona and the 36th-largest city in the US by population. Located in the East Valley near Phoenix, the city is a gateway into the region's canyon-carved waterways and endless outdoor trails. This unique location offers its 550,000 residents a perfect blend of modern-day urban culture and the ultimate desert playground. And it’s not just locals who appreciate the city’s vibrant culture, year-round attractions, fan-favorite sports scene, or iconic outdoor wonderland. Over 4.5 million visitors visit the city every year, wanting to experience all the beauty Mesa has to offer.
The challenge
Mesa Police Department (MPD) has invested in various public safety technologies over the years. The challenge was that many of these technologies were set up and operating independently. According to Ryan Stokes, Mesa Police Department Lieutenant, “We just weren’t using our technology effectively, so we started asking: “How can we leverage all these technologies and bring all this data together into one easy-to-use platform?” After touring other Real Time Crime Centers (RTCC), Lieutenant Stokes and other key stakeholders at MPD were ready to upgrade their emergency response capabilities.
The solution
Proactive emergency response
Citigraf will automatically display up to 16 closest video feeds based on a 911 caller’s geo coordinates. The team can immediately start working a 911 call, identify the closest police vehicles on the map, review video footage, and provide real-time assistance to responding officers.
Quick access to critical data
If an operator is working on a specific call, one mouse click on the caller’s address will automatically pull up data from the CAD system. The operator can then view all prior calls received from that location and any notes associated with those past incidents.
Stronger community collaboration
Using the Clearance camera registry feature, RTCC operators can locate cameras on the map and quickly request video recordings from participants of the Mesa Community Connect program via email. After camera owners upload video evidence, operators then log into Clearance to view, download, or share recordings with MPD detectives.
“We decided to expand our partnership with Genetec because we saw how Citigraf helps RTCC operators bring all the pieces of the puzzle together during an emergency. And the Clearance camera registry feature was another great tool that would allow us to enhance community collaboration and expand our city-wide coverage with minimal investments.”
Ryan Stokes, Lieutenant at Mesa Police Department
Results
The Mesa Police Department RTCC is a 3,000-square-foot public safety command center, equipped with massive video walls and all the latest technology. The backbone of the RTCC operations is Citigraf, which acts as the main visualization dashboard for emergency response and investigations. Operators can access 800 city cameras, 180 traffic cameras, eight mobile Police Observation Devices (PODs), real-time AVL data, live 911 calls, real-time drone video, and other data.
Using Citigraf, Mesa RTCC operators are taking real-time response to the next level. Beyond seeing all cameras, patrol cars, and emerging events on a city map, they can quickly address emergencies and extend critical information to patrol officers.