Genetec Subprocessors
This page identifies the list of third parties that assist Genetec in the provision of certain services or functions and which, as part of their responsibilities, may collect, access, store or otherwise process customer data (including personal data). These subprocessors are permitted to process data only to deliver the services that Genetec has retained them to provide, in a manner outlined in our privacy policy (available at www.genetec.com/legal/privacy).
September 10, 2024
Cloud Services
AutoVu Cloudrunner™
Last updated: May 2, 2023
Deployment environment: United States Government Cloud
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Catamorphic Co. (LaunchDarkly) | feature management service used to enable/disable product functionality |
United States |
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic |
data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elastic Email Inc. | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage | United States |
Curb Sense™
Last updated: May 2, 2023
Deployment environment: Global
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Catamorphic Co. (LaunchDarkly) | feature management service used to enable/disable product functionality |
United States |
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elastic Email Inc. | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States, France, Netherlands |
Genetec Clearance™
Last updated: May 2, 2023
Deployment environment: Canada
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic |
data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Canada |
| MongoDB Inc. | cloud services for data storage |
Canada |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
Deployment environment: Australia
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Australia |
| MongoDB Inc. | cloud services for data storage |
Australia |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
Deployment environment: Europe
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Netherlands, Ireland |
| MongoDB Inc. | cloud services for data storage |
Netherlands, Ireland |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
Deployment environment: United States
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States |
| MongoDB Inc. |
cloud services for data storage |
United States |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
Deployment environment: United States Government Cloud
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States |
| MongoDB Inc. | cloud services for data storage |
United States |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users | United States |
Genetec ClearID™
Last updated: September 28, 2024
Deployment environment: Global
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Catamorphic Co. (LaunchDarkly) | feature management service used to enable/disable product functionality | United States |
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elasticsearch B.V. | cloud services for data storage |
United States |
| Getbeamer | communicate product updates to customers and promote engagement by allowing feedback from customers |
United States |
| Mailgun | email service provider, provides scalable API (Application Programming Interface) used to send email notifications to end users |
United States |
| Microblink | Scanning of various identity documents, including driver’s licenses, national identity cards, passports and others |
European Union |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Canada, United States, Ireland, Netherlands, Hong Kong, Singapore |
| Mixpanel | Product analytics and usage metrics service | Netherlands |
| MongoDB Inc. | cloud services for data storage |
United States |
| Twilio Inc. | communications (SMS) technology provider |
United States |
Deployment environment: Canada
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Catamorphic Co. (LaunchDarkly) | feature management service used to enable/disable product functionality | United States |
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elasticsearch B.V. | cloud services for data storage |
Canada |
| Getbeamer | communicate product updates to customers and promote engagement by allowing feedback from customers |
United States |
| Mailgun | email service provider, provides scalable API (Application Programming Interface) used to send email notifications to end users |
United States |
| Microblink | Scanning of various identity documents, including driver’s licenses, national identity cards, passports and others |
European Union |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Canada |
| Mixpanel | Product analytics and usage metrics service | Netherlands |
| MongoDB Inc. | cloud services for data storage |
Canada |
| Twilio Inc. | communications (SMS) technology provider |
United States |
Deployment environment: Australia
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Catamorphic Co. (LaunchDarkly) | Catamorphic Co. (LaunchDarkly) | United States |
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elasticsearch B.V. | cloud services for data storage |
Australia |
| Getbeamer | communicate product updates to customers and promote engagement by allowing feedback from customers |
United States |
| Mailgun | email service provider, provides scalable API (Application Programming Interface) used to send email notifications to end users |
United States |
| Microblink | Scanning of various identity documents, including driver’s licenses, national identity cards, passports and others |
European Union |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Australia |
| Mixpanel | Product analytics and usage metrics service | United States |
| MongoDB Inc. | cloud services for data storage |
Australia |
| Twilio Inc. | communications (SMS) technology provider |
United States |
Deployment environment: Europe
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Catamorphic Co. (LaunchDarkly) | feature management service used to enable/disable product functionality | United States |
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elasticsearch B.V. | cloud services for data storage |
Netherlands, Ireland |
| Getbeamer | communicate product updates to customers and promote engagement by allowing feedback from customers |
United States |
| Mailgun | email service provider, provides scalable API (Application Programming Interface) used to send email notifications to end users |
Germany |
| Microblink | Scanning of various identity documents, including driver’s licenses, national identity cards, passports and others |
European Union |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Netherlands, Ireland |
| Mixpanel | Product analytics and usage metrics service | Netherlands |
| MongoDB Inc. | cloud services for data storage |
Netherlands, Ireland |
| Twilio Inc. | communications (SMS) technology provider |
United States |
Genetec™ Security Center SaaS (Cloud Service)
Last updated: June 17, 2024
Deployment environment: Canada
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. | Provides product status reports via email, SMS or RSS feed (status page) |
United States |
| Axis Communications AB | Provides device managements services for Axis units |
Ireland |
| Catamorphic Co. (LaunchDarkly) | feature management service used to enable/disable product functionality |
United States |
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elastic Email Inc. | Email service provider, provides scalable Application Programming Interface (API) used to send |
Canada |
| Elasticsearch B.V. | Cloud services for data storage |
Canada |
| Google LLC (Firebase) | Mobile login and metrics tracking service | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. |
| Metered | WebRTC STUN & TURN service (video redirection) | Automatically connects the users to the servers nearest to their location ensuring the lowest latency possible. Refer to https://www.metered.ca/docs/turnserver-guides/turnserver-regions/ for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s suite of cloud computing platforms such as Azure, Azure Storage and Blob Storage, Azure Table and Table Storage, Azure Events Hub, Azure Service Bus, Azure OpenAI, and Microsoft Application provide a range of cloud services, including data hosting, data analytics, and data storage |
Canada |
| Mix panels | Product analytics and usage metrics service |
Netherlands |
| MongoDB Inc. | Data storage |
Canada |
| Redis Ltd. (Redis Cache) | Cloud service infrastructure |
Canada |
| Splunk Inc. | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
| Twilio Inc. | communications (SMS) technology provider |
United States |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
Deployment environment: Australia
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. | Provides product status reports via email, SMS or RSS feed (status page) |
United States |
| Axis Communications AB | Provides device managements services for Axis units |
Ireland |
| Catamorphic Co. (LaunchDarkly) | feature management service used to enable/disable product functionality |
United States |
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elastic Email Inc. | Email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
Canada |
| Elasticsearch B.V. | Cloud services for data storage |
Australia |
| Google LLC (Firebase) | Mobile login and metrics tracking service | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. |
| Metered | WebRTC STUN & TURN service (video redirection) | Automatically connects the users to the servers nearest to their location ensuring the lowest latency possible. Refer to https://www.metered.ca/docs/turnserver-guides/turnserver-regions/ for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s suite of cloud computing platforms such as Azure, Azure Storage and Blob Storage, Azure Table and Table Storage, Azure Events Hub, Azure Service Bus, Azure OpenAI, and Microsoft Application provide a range of cloud services, including data hosting, data analytics, and data storage |
Australia |
| Mix panels | Product analytics and usage metrics service |
Netherlands |
| MongoDB Inc. | Data storage |
Australia |
| Redis Ltd. (Redis Cache) | Cloud service infrastructure |
Australia |
| Splunk Inc. | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
| Twilio Inc. | communications (SMS) technology provider |
United States |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
Deployment environment: Europe
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. | Provides product status reports via email, SMS or RSS feed (status page) |
United States |
| Axis Communications AB | Provides device managements services for Axis units |
Ireland |
| Catamorphic Co. (LaunchDarkly) | feature management service used to enable/disable product functionality |
United States |
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elastic Email Inc. | Email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
Canada |
| Elasticsearch B.V. | Cloud services for data storage |
Europe |
| Google LLC (Firebase) | Mobile login and metrics tracking service | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. |
| Metered | WebRTC STUN & TURN service (video redirection) | Automatically connects the users to the servers nearest to their location ensuring the lowest latency possible. Refer to https://www.metered.ca/docs/turnserver-guides/turnserver-regions/ for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s suite of cloud computing platforms such as Azure, Azure Storage and Blob Storage, Azure Table and Table Storage, Azure Events Hub, Azure Service Bus, Azure OpenAI, and Microsoft Application provide a range of cloud services, including data hosting, data analytics, and data storage |
Europe |
| Mix panels | Product analytics and usage metrics service |
Netherlands |
| MongoDB Inc. | Data storage |
Europe |
| Redis Ltd. (Redis Cache) | Cloud service infrastructure |
Europe |
| Splunk Inc. | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
| Twilio Inc. | communications (SMS) technology provider |
United States |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
Deployment environment: United States
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. | Provides product status reports via email, SMS or RSS feed (status page) |
United States |
| Axis Communications AB | Provides device managements services for Axis units |
Ireland |
| Catamorphic Co. (LaunchDarkly) | feature management service used to enable/disable product functionality |
United States |
| Cloudflare, Inc. | content distribution, security, abuse prevention for web traffic | data traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations. |
| Elastic Email Inc. | Email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
Canada |
| Elasticsearch B.V. | Cloud services for data storage |
United States |
| Google LLC (Firebase) | Mobile login and metrics tracking service | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. |
| Metered | WebRTC STUN & TURN service (video redirection) | Automatically connects the users to the servers nearest to their location ensuring the lowest latency possible. Refer to https://www.metered.ca/docs/turnserver-guides/turnserver-regions/ for the list of available datacenter locations. |
| Microsoft Corporation | Microsoft’s suite of cloud computing platforms such as Azure, Azure Storage and Blob Storage, Azure Table and Table Storage, Azure Events Hub, Azure Service Bus, Azure OpenAI, and Microsoft Application provide a range of cloud services, including data hosting, data analytics, and data storage |
United States |
| Mix panels | Product analytics and usage metrics service |
Netherlands |
| MongoDB Inc. | Data storage |
United States |
| Redis Ltd. (Redis Cache) | Cloud service infrastructure |
United States |
| Splunk Inc. | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
| Twilio Inc. | communications (SMS) technology provider |
United States |
| Twilio Inc. (SendGrid) | email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users |
United States |
Genetec™ Security Center (Hosted)
Last updated: May 2, 2023
Deployment environment: Canada
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Elastic Email Inc. |
email service provider, provides scalable Application Programming Interface (API) used to send email notifications |
France, United States, Canada |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Canada |
| Splunk Inc. | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
Deployment environment: APAC
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Elastic Email Inc. | email service provider, provides scalable Application Programming Interface (API) used to send email notifications |
France, United States, Canada |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Australia, Hong Kong, India, Japan, Singapore, South Korea |
| Splunk Inc. | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
Deployment environment: Europe
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Elastic Email Inc. | email service provider, provides scalable Application Programming Interface (API) used to send email notifications |
France, United States, Canada |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
France, Ireland, Netherlands, United Kingdom |
| Splunk Inc. | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
Deployment environment: United States
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Elastic Email Inc. | email service provider, provides scalable Application Programming Interface (API) used to send email notifications |
France, United States, Canada |
| Microsoft Corporation | Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States |
| Splunk Inc. | Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
Deployment environment: United States Government Cloud
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Elastic Email Inc. | email service provider, provides scalable Application Programming Interface (API) used to send email notifications |
France, United States, Canada |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States |
| Splunk Inc. |
Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reports |
Canada |
Stratocast™
Last updated: May 2, 2023
Deployment environment: Global
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. | Provides product status reports via email, SMS or RSS feed (status page) |
United States, Germany, Ireland, Singapore, Australia |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. |
Deployment environment: Canada
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. | Provides product status reports via email, SMS or RSS feed (status page) |
United States, Germany, Ireland, Singapore, Australia |
| Elasticsearch B.V. | cloud services for data storage |
Canada |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Canada |
Deployment environment: Asia
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. | Provides product status reports via email, SMS or RSS feed (status page) |
United States, Germany, Ireland, Singapore, Australia |
| Elasticsearch B.V. | cloud services for data storage |
Japan |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Japan |
Deployment environment: Australia
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. | Provides product status reports via email, SMS or RSS feed (status page) |
United States, Germany, Ireland, Singapore, Australia |
| Elasticsearch B.V. | cloud services for data storage |
Australia |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Australia |
Deployment environment: Europe
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. | Provides product status reports via email, SMS or RSS feed (status page) |
United States, Germany, Ireland, Singapore, Australia |
| Elasticsearch B.V. | cloud services for data storage |
Netherlands, Ireland |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Netherlands, Ireland |
| Sand Dune Mail Ltd (SMTP2GO) |
email service provider |
Netherlands |
Deployment environment: South America
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. | Provides product status reports via email, SMS or RSS feed (status page) |
United States, Germany, Ireland, Singapore, Australia |
| Elasticsearch B.V. | cloud services for data storage |
Brazil |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
Brazil |
Deployment environment: United States
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Atlassian, Inc. | Provides product status reports via email, SMS or RSS feed (status page) |
United States, Germany, Ireland, Singapore, Australia |
| Elasticsearch B.V. | cloud services for data storage |
United States |
| Google LLC (Firebase) | provides mobile push notifications | data traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations. |
| Microsoft Corporation |
Microsoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage |
United States |
| Sand Dune Mail Ltd (SMTP2GO) |
email service provider |
United States |
Other services and functions
Professional services
Last updated: July 23, 2024
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Microsoft Corporation | cloud storage, productivity and business relationship tools | United States, Canada |
Support
Last updated: May 2, 2023
| Subprocessor | Purpose | Data Location |
|---|---|---|
| BeyondTrust Corporation | provides remote access (screen sharing) services used by our support teams |
United States |
| Five9, Inc. | provides telephony services used by our support teams |
United States |
| Microsoft Corporation | cloud storage, productivity and business relationship tools |
United States, Canada |
| Parker Software Inc. (WhosOn) | provides chat services used by our support teams |
United States |
| TeamViewer US, Inc. | provides remote access (screen sharing) services used by our support teams |
Germany, Austria |
Technical training services and documentation
Last updated: June 17, 2024
| Subprocessor | Purpose | Data Location |
|---|---|---|
| Docebo S.p.A. | learning management solution |
United States, Canada, United Kingdom, Ireland, Germany, Australia |
| Fluid Topics | content delivery platform that hosts the TechDoc Hub and Genetec Developer sites. |
United States |
| Microsoft Corporation | cloud storage, productivity and business relationship tools |
United States, Canada |
Genetec group entities
Last updated: July 23, 2024
| Affiliates | Location |
|---|---|
| Genetec Inc. | Canada |
| Genetec (USA) Inc. | United States |
| Genetec Australia Pty Ltd | Australia |
| Genetec Austria GmbH | Austria |
| Q2C NV | Belgium |
| Genetec Do Brasil Informatica Ltda | Brazil |
| Genetec Chile SpA | Chile |
| Genetec Colombia S.A.S. | Colombia |
| Genetec Europe SARL | France |
| Genetec Deutschland GmbH | Germany |
| Genetec Technology India Private Limited | India |
| Genetec Italia SRL | Italy |
| Genetec Japan KK | Japan |
| Genetec Innovación S.A. de C.V. | Mexico |
| Genetec Polska sp. z o.o | Poland |
| Genetec Asia Pacific Pte. Ltd. | Singapore |
| Genetec Yazilim AS | Turkey |
| Genetec UK Limited | United Kingdom |
This document is regularly updated per the dates indicated above and is subject to change. The last version is available at https://www.genetec.com/legal/subprocessors. We invite you to subscribe to the legal notifications in our Email Subscription Center to, among other things, be notified of any major changes to this document.