Contact us
Corporate headquarters
Genetec Inc.
2280 Alfred-Nobel Blvd.
Montreal, Quebec, Canada
H4S 2A4
Toll Free: 1.866.684.8006
Canada & USA: +1 514.332.4000
Need help?
Experiencing a cloud product or service outage? Visit our status page for regular updates. And for additional help, fill out the outage report form and we’ll investigate the issue.
Certified Genetec professionals can also call our Technical Assistance Center directly for support.
Ensure secure email communications
Download our Public Key Infrastructure (PKI) certificates to secure your email communications with us. Genetec PKI allows you to use S/MIME for email integrity with digital signatures and end-to-end encryption. Simply install the certificates on your workstation or deploy them across your domain.
For assistance, please contact your IT administrator.